Professional History
Support front desk duties; Work with a multi-line phone, schedule and coordinate appointments, greet customers and assist to their needs. Responsible for ensuring guest’s experiences are positive. Became familiar with the scheduling program, Booker.
GUEST EXPERIENCE MANAGER, URBAN WAXX
RESTAURANT LEAD,
SANTA CRUZ SEASIDE COMPANY
EVENT ASSISTANT, STONY BROOK UNIVERSITY SPORTS COMPLEX
Gained valuable people, team, and management skills. Received food safety training, multiple team trainings, earned my food handlers certification, and had multiple management and leadership trainings. I supervised a restaurant (consisting from 5-25 people), allowing me to be able to prioritize my daily and long term goals, work in stressful situations, and kept a positive attitude in the workplace. Promoted twice. Received employee of the week several times.
Hosted sporting programs and other large events, including concerts with over 15,000 attendees. Responsible for selling tickets, providing staff support to various athletic events and emergency teams. Kept detailed records of events.
Worked with children from various families, ranging in ages 3-15. Taking care of and organizing children’s needs including: meals, after school activities, and homework help. Was responsible for transportation to and from schools and other activities. Was a positive role model for the children promoting kindness, diversity, intelligence, and respect.
Nanny,
For various families through Care.com
BARISTA,
LULU CARPENTER'S LLC
Mar. 2018-Present
Organizing an affiliate TEDx event, as a volunteer and sponsored by the official TEDx organization. Event consists of the management of approximately 50 volunteers, sponsors and leadership members over the course of a year to produce a complete TEDx experience. Bringing 9 speakers to Portland State University to spread their ideas on topics involving diversity, forest conservation, and philosophy to name a few.
Lead Organizer, TEDxPortlandStateUniversity
Dec. 2016- Mar. 2018
Answering a multi line phone and dispatching to correct departments and coworkers, as well as working customer support for security systems and other low voltage systems. Created a social media presence on various social outlets. Posting payments of check, cash,card, and auto payments. Collecting payments. Creating task descriptions and general procedure guidelines for various administrative positions. Data entry. Responsible for employee birthday recognition and client follow-ups.
Administrative Assistant, Quadrant Systems
Nov. 2015- Nov. 2016
My duties included assisting in creating the company inventory system, created and successfully implemented a program to gain organic certification in 2016, formed a HACCP plan, wrote and implemented an employee handbook, composed the policies and procedures checklists currently being used by company, created an employee evaluation system and designed the employee and client profile database. Provided support on the production line when required.
HR and Administration Manager
Sep. 2014- June 2015
Hosted sporting programs and other large events, including concerts with over 10,000 attendees.Responsible for selling tickets, providing staff support to various athletic events and emergencyteams. Kept detailed records of events.
Student Event Assistant, Stony Brook University
Mar. 2011-Aug. 2014
Gained valuable people, team, and management skills. Received food safety training, multiple team trainings, earned my food handlers certification, and had multiple management and leadership trainings. I supervised a restaurant (consisting from 5-25 people), allowing me to be able to prioritize my daily and long term goals, work in stressful situations, and kept a positive attitude in the workplace. Promoted twice. Received employee of the week several times.